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Our Terms and Conditions for Your Account

These terms and conditions govern how your nenghoki account works — from the moment you create it to every withdrawal you request via DANA, OVO, GoPay, or QRIS.

Account eligibility depends on local lawDANA, OVO, GoPay & QRIS coveredApplies to all device typesLive tables, slots & sportsbook includedSupport available 24 hours

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What These Terms Actually Cover

nenghoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply to every interaction you have on nenghoki — account creation, deposits via DANA or OVO, withdrawals through GoPay or QRIS, accessing Live Roulette tables, joining Rocket Crash rounds, or browsing the Sportsbook. We update these terms when our services change, and we will

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notify you via the email address on your account before any material change takes effect. Continued use of your account after notification constitutes acceptance of the revised terms. Access to specific features and markets depends on local law and is assessed at the time your account
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is reviewed. We retain the right to suspend accounts that breach these terms without prior notice in cases of fraud or misuse.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS SUPPORT

How to Reach Us About These Terms

If any section of these terms is unclear or you believe a clause has been applied incorrectly to your account, our support team in Jakarta is…

ACCOUNT INTEGRITY

How We Protect Your Account Under These Terms

Transparent terms are only valuable when they are backed by real operational practices. From the way we store your data to how quickly we respond to an account-access request, every process described…

Data Retention

We retain your account data for as long as your account is active and for the period required by applicable regulations after closure. You may request a summary of your stored data at any time through our email support channel.

Cookie Policy

Our platform uses session cookies to keep you logged in and preference cookies to remember your language and payment choice between DANA, OVO, GoPay, and QRIS. You can clear cookies from your browser settings without losing your account.

Account Security

Your account is protected by password hashing and optional two-step verification via SMS. We never store your DANA or OVO credentials — all payment authentication happens through the payment provider's own secure interface.

Access Requests

If you believe your account has been restricted incorrectly, submit a written request through email support. We will review your case within 24 hours and provide a written explanation based on the relevant clause in these terms.

Term Change Notification

Material changes to these terms are communicated by email at least 7 days before they take effect. Minor clarifications — such as rewording without changing meaning — are updated silently with the revision date shown at the page footer.

Dispute Resolution

Disputes arising from these terms are handled first by our internal review team. If unresolved within 14 days, you may escalate through the contact method specified in the applicable jurisdiction, where local law permits.

Frequently Asked Questions About Our Terms

These are the questions we hear most often when someone reads through the terms and conditions for the first time. Each answer references the specific area of the terms it relates to, so you can find the full clause quickly if you need more detail.

Yes. Every transaction processed through DANA, OVO, GoPay, or QRIS falls under these terms. Payment-specific rules around timing and verification are covered in the deposits and withdrawals section of this document.

We will not make material changes without notifying you first. An email is sent to your registered address at least 7 days before any significant update. Minor textual clarifications may be applied immediately with the revision date updated at the footer.

Your data is retained for the period required by applicable regulation after account closure. You may request a copy of your stored personal data through our email support channel before or after closing your account.

The same terms apply across Indonesia. However, access to specific features depends on local law in your area. Our support team can confirm which features are available for your registered location when you contact us.

Submit your dispute via email with your account username, the date of the action, and the clause you believe was applied incorrectly. Our review team aims to respond with a written decision within 24 hours of receiving your request.

These terms cover your entire account — including Live Roulette, Sportsbook markets, Rocket Crash, Super Bingo, and Fishing God. Every product available on your account is governed by the same set of terms and conditions.

Check your spam folder first, then confirm your registered email address is current via account settings. If the address is correct and the email is missing, contact us through live chat and we will resend the notification with the full updated text.

Our Terms and Conditions for Your Account

How to Reach Us About These Terms

How We Protect Your Account Under These Terms

Data Retention

Cookie Policy

Account Security

Access Requests

Term Change Notification

Dispute Resolution

Frequently Asked Questions About Our Terms

01 Do these terms apply to all payment methods including DANA and GoPay?

02 Can nenghoki change these terms without telling me?

03 What happens to my account data if I close my account?

04 Are these terms the same for players in Surabaya and other cities?

05 How do I formally dispute a decision made under these terms?

06 Do these terms cover the Sportsbook and Rocket Crash, or just casino games?

07 What should I do if I did not receive an email notification about a terms update?

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