Questions About Your Account Rights and Terms
Report the issue through Support within 30 days of the transaction. We'll investigate with your payment provider and confirm within five business days. If fraud is confirmed, we'll reverse the charge to your wallet and refund you in full. Keep your transaction ID and bank confirmation for reference.
Yes. Go to Settings > Legal & Privacy and select Download My Data. We compile your full account history, deposit and withdrawal records, game history and identity documents into a single file within three business days. The file is sent to your registered email.
We retain your transaction records, account logs and payment details for three years after closure, where local law permits. This supports legal compliance and dispute resolution. After three years, personal data is deleted unless you request earlier deletion, which depends on local law.
Accounts may be restricted if we detect suspicious activity, payment fraud or terms violations. We notify you immediately with the reason and steps to restore access. You have the right to request a formal review of any restriction within 14 days. We respond within five business days.
Our legal team operates from Jakarta and Surabaya, serving all Indonesia regions where we operate. Regional compliance is handled locally to ensure our terms align with your jurisdiction. Contact our legal support desk via Settings > Support for region-specific questions.
Yes. Visit Settings > Privacy and toggle non-essential cookies off at any time. Essential cookies (login, security) remain active. You can also manage cookies directly in your browser settings. Changes take effect immediately when you refresh the page.
Contact Support immediately via live chat or email. We'll freeze your account pending investigation, reset your password and verify recent transactions with you. If fraud is confirmed, we'll restore your balance and reimburse any unauthorised deposits or withdrawals within 24 hours.
