Reference

How nenghoki Protects Your Personal Data

At nenghoki, your personal information — from account registration details to payment records involving DANA, OVO, GoPay and QRIS — is handled with clear rules and strict internal…

Encrypted account storageDANA, OVO, GoPay & QRIS data protectedNo third-party data salesYou may request deletionIndonesia-based data handling
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nenghoki How nenghoki Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove your personal data from nenghoki, our privacy support team is available seven days a week from 08.

Live Chat Start a privacy request directly inside your nenghoki account using the live chat widget.
Email Request Send a written data access or deletion request to [email protected].
In-Account Form Log into your nenghoki account, navigate to Settings → Privacy, and submit a formal…
DATA HANDLING STANDARDS

How We Handle, Store and Secure Your Information

nenghoki applies layered security practices across every stage of your data lifecycle — from the moment you open an account to the point a withdrawal clears via GoPay or QRIS.

Cookies and Session Data

We use session cookies to keep you logged in and analytical cookies to understand how our lobby is navigated. You can manage cookie preferences at any time under Settings → Privacy in your account. We do not use cookies to build advertising profiles or share session data with external networks.

Account Security Controls

Every nenghoki account is protected with password hashing and two-step login verification. If we detect an unusual login location or device, we flag the session and notify you by email within minutes so you can act before any account change is made.

Payment Data Encryption

Transactions processed via DANA, OVO, GoPay and QRIS pass through TLS-encrypted channels. We store only a masked reference of each transaction — never your full wallet credentials. Raw payment credentials are never written to our servers.

Data Retention Periods

Account data is retained while your account is active and for a defined period after closure, as required by financial record-keeping rules. When that period expires, your data is deleted or anonymised. You can request early deletion where local law permits.

Third-Party Sharing Rules

We share data with payment processors such as DANA and OVO only to complete your transaction. We do not sell data to marketers. Any third-party processor we work with is contractually bound to use your data solely for the service they provide us.

Your Right to Access and Correct

You may request a full copy of the personal data nenghoki holds on your account at any time. If any detail is inaccurate — name, contact number, linked email — you can update it directly in account Settings or ask our support team to make the correction on your behalf.

Your Privacy Policy Questions, Answered

Below are the questions we hear most often from account holders in Indonesia about how their data is managed at nenghoki. Each answer reflects our current practice — if anything changes, we update this page and notify active account holders by email within seven days of the change taking effect.

We collect your name, email address, phone number, date of birth and the device identifier used at registration. If you deposit via DANA, OVO, GoPay or QRIS, we also record a masked transaction reference. We do not collect your full payment wallet credentials.

All DANA and GoPay transactions travel over TLS-encrypted connections. We store only a masked reference number — not your wallet login or PIN. Our payment processor handles the live credential exchange and is contractually prevented from using that data for any other purpose.

Yes. Submit a data access request via Settings → Privacy in your account or email [email protected]. We will compile and send a full data export within three working days. This right applies where local law permits, and we honour it for all Indonesia account holders.

Use the in-account deletion form under Settings → Privacy, or contact us at [email protected]. We process deletion requests within three working days. Some data may be retained for the minimum period required by financial regulations before it is fully removed or anonymised.

No. We do not sell or rent your data to advertisers or marketing networks. Data is shared only with payment processors — DANA, OVO, GoPay, QRIS — strictly to complete your transaction. Every third party we use is bound by a data processing agreement.

We use session cookies for login continuity and analytical cookies to understand lobby navigation patterns. You can update your cookie preferences any time in Settings → Privacy. Disabling analytical cookies does not affect your ability to deposit, withdraw or play.

Yes. If we make a material change to this Privacy Policy, we send an email notification to your registered address at least seven days before the updated policy takes effect. The revised version is also posted on this page with the effective date clearly shown.

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